WHY CHOICE MATTERS
Launched on 4th February, 2025
A Report on the Marginalisation of Diverse Groups in Europe
and the Importance of their Right to Choose How They Receive Information
INCLUSIVE COMMUNICATION FOR ALL:
LESSONS FROM “WHY CHOICE MATTERS”
📅 12 Nov, 2025, 📍 European Parliament, Brussels
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Browse Our Latest News & Articles
Stay informed about the latest updates and progress in our campaign.
Digitalisation and the Future of Postal Services – Delo Article Highlights Risks of Digital Exclusion
Slovenian newspaper Delo published an article on 9 January 2026 examining the impact of digitalisation on postal services and the future of traditional letter communication in Europe. The article explores the rapid decline in letter volumes, the impact on postal infrastructure, and the potential social consequences of moving towards a fully digital communication environment. The […]
Black Friday Comes Once a Year, But Scam Season Lasts Much Longer and Highlights Why Communication Choice Matters
Digital Exclusion Means Social Exclusion – Slovenian Newspaper Nedelo Article Highlights Keep Me Posted EU Campaign
KMPEU Champions Inclusive Communication at the European Parliament and Launches #DearUrsula Initiative
"As a small business owner, I rely
always for my documents
as a business owner"
“With paper mail, it’s easier for me hold it, read it and organize my record keeping for important documents in paper format. I don’t have to get swamped with digital overload or worry about losing or deleting important information.
Paper mail is reliable and tangible and is a secure and private way to manage & file my business correspondence.”
JAN WAY
🇮🇪 IRELAND
"I use e-channels daily, but for
official messages and bills, I
prefer paper—it feels safer."
As a student, I daily use e-conversation channels and social media with my schoolmates and friends. I like it because it is easy, fun, and always available. But when I think of messages received from the state, bank, and other institutions, I prefer having them on a piece of paper. I just find on-paper written messages more serious. I feel more secure saving some official things on paper. The same situation applies when receiving a bill that serves as the basis for some guarantee services. I prefer having it on a piece of paper.
Žan Luka B
🇸🇮 Slovenia, Age 18
Stories
"Forced into e-invoices,
I've lost control and
miss the clarity of paper."
Thibault d'Ursel
🇧🇪 Belgium
“Although I’ve had an intellectual job, let’s say, I haven’t adjusted to this technology part. There are people around me, of course, who use technology, digitalization, as you call it, but I don’t trust it. I still get my pension by post, I still pay with cash and the postman still brings me my bills… I’m better that way, I feel more confident, I know what I have to do and how to do it. This way, with technology, I don’t have the same security.”
Elena Mușat
Bucharest, Age 67
“I know from children, yes. About the internet, about all that. From grandchildren, from kids, they use it. I just look and I don’t know how, I don’t know how to use it and I don’t need to. I wouldn’t have time, even though I’ve been retired for so many years, I wouldn’t have time to sit and surf the internet, I have other things to do. I haven’t caught up with these times, but I don’t mind, I don’t need a computer.”
Antoaneta Popa
Neamț, Age 77
“I am 80 years old. I’ve lived here in the mountains since I was born. What I was able to learn as a child, that’s what I learned. I don’t know about computers and other things, I know that the postman comes with my pension, leaves me the coupon, leaves me the envelopes with the utility bills, electric current, cable TV, gas, and from here, I have no more work. Working in the country, with the animals, the garden, chopping wood, that’s what I’m good at.”
Eva Marin
Vâlcea, Age 88
“I have one of these pocket phones. It has buttons and a small screen. I plug it in at night to charge the battery, like my son taught me, so I can talk to them when they call me. I don’t know about digitization, I don’t know what it is. I caught the war, it wasn’t like that at that time, what do you say.”
Traian Pogăcean
Alba, age 80
“I have problems using technology, using the phone, maybe also because I haven’t done a learning course. Anyway, I use it very little, I’m also afraid of that, because I’ve heard that there are all kinds of scams and I’m wary. I only talk on the phone, I have no other relationship with the phone (no: digital technology). I also find it complicated to use the washing machine, which has all sorts of sensors and electronic programming. Maybe it would be useful to have a government program, a course to learn how to use technology.”
Ana Ispas
Bucharest, Age 71
“I don’t have a smartphone, I don’t use technology, I don’t turn to anyone to help me with technology, with the internet. Everything I need, information, news, I get from communicating with people. I’m behind in science. I prefer to get my pension and all that, written, cash, paper money. The postman helps me a lot, he plays an important role for me, because he brings my money home, I have security.”
Eremia Iuliana
Bucharest, Age 75
“I’m not very tech-savvy, but I enlist the help of my family, at least once a week, if not more often, to help me with various things in this area, the internet. That way I have more access to information, not just from TV. But it’s through the postman that I get my pension, it’s through him that I get all the news I should know. Without the postman, first of all, I wouldn’t receive my pension, and secondly, as I was saying, we wouldn’t be up to date with all the necessary information that we need to have. At our age, the connection with technology is a bit more difficult.”
Steliana Berceanu
Bucharest, age 65
