Ma Facture, Mon Choix
A campaign ‘My Invoice, My Choice’ was launched in June 2015 and ended in 2018. The campaign is advocating for the freedom of consumers to choose how to receive administrative information and for a more consumer-friendly legislative framework.
Legal case studies
Belgian law (circulaire n°14/2014) requires that companies may only switch to electronic bills and statements if the customer agrees to the change. The consumer always has the right to refuse electronic invoicing and can request to receive bills on paper. The customer cannot be charged for maintaining its paper invoice.