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Home » Finland

Finland

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Recent developments

In Finland, opting for paper-based invoices is a basic right and charging consumers extra fees for paper invoices is unlawful.

Legal case studies

The Finnish Market Court has decided opting for a paper-based invoices is a basic right and consumers opting for it are not allowed to be charged extra for paper invoices.

The case concerned a leading mobile phone operator ELISA which had decided to charge €1,90 per paper invoice. The Court requested the company to cease adding the charge to invoices with a sanction of €100 000.00 if they do not comply.

ELISA justified their practice with other competing companies doing so plus with environmental savings and support for moving to a “knowledge society”. This was not sufficient for the Court.

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69% of citizens say that postal bills offer better record keeping, 65% think they are easier to check, 48% consider they offer more security.

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Latest Tweets

  • RT @BiljanaBorzan: Just appointed as @Europarl_EN Rapporteur on empowering consumers for the green transition through better protectio… https://t.co/PLAuSGewvF

    April 27, 2022 9:15 am

  • RT @TwoSidesUK: Most of the #energy used in #paper production is renewable and #carbon intensity is surprisingly low. Click here… https://t.co/CaCiS3GMAF

    January 19, 2022 10:24 am

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