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Home » Finland

Finland

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Recent developments

In Finland, opting for paper-based invoices is a basic right and charging consumers extra fees for paper invoices is unlawful.

Legal case studies

The Finnish Market Court has decided opting for a paper-based invoices is a basic right and consumers opting for it are not allowed to be charged extra for paper invoices.

The case concerned a leading mobile phone operator ELISA which had decided to charge €1,90 per paper invoice. The Court requested the company to cease adding the charge to invoices with a sanction of €100 000.00 if they do not comply.

ELISA justified their practice with other competing companies doing so plus with environmental savings and support for moving to a “knowledge society”. This was not sufficient for the Court.

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New payment services such as cards, internet and mobile payments may leave many people behind, while also making it more difficult for them to pay in traditional ways such as cash.

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Latest tweets

Latest Tweets

  • The European Commission’s ongoing public consultation on digital fairness for consumers is the perfect opportunity… twitter.com/i/web/status/16233…

    February 8, 2023 6:27 pm

  • Question: Shouldn’t the #righttochoose how you would like to receive communication, vote, submit taxes be fundament… twitter.com/i/web/status/15370…

    June 15, 2022 1:13 pm

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