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Home » Finland

Finland

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Recent developments

In Finland, opting for paper-based invoices is a basic right and charging consumers extra fees for paper invoices is unlawful.

Legal case studies

The Finnish Market Court has decided opting for a paper-based invoices is a basic right and consumers opting for it are not allowed to be charged extra for paper invoices.

The case concerned a leading mobile phone operator ELISA which had decided to charge €1,90 per paper invoice. The Court requested the company to cease adding the charge to invoices with a sanction of €100 000.00 if they do not comply.

ELISA justified their practice with other competing companies doing so plus with environmental savings and support for moving to a “knowledge society”. This was not sufficient for the Court.

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The access to basic banking services and traditional means of payment, such as cash payments or paper transactions must become a universal right (MEP Evelyne Gebhardt)

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