close
  • Home
  • The Campaign
  • Get the Facts
  • In your country
    • Austria
    • Belgium
    • Finland
    • France
    • Germany
    • Ireland
    • Portugal
    • Slovenia
    • Spain
    • United Kingdom
  • What can I do?
  • News
  • Our Supporters
  • Keep in touch
  •  Facebook
  •  Twitter
Keep Me Posted EU
  • Menu
  • Home
  • The Campaign
  • Get the Facts
  • In your country
    • Austria
    • Belgium
    • Finland
    • France
    • Germany
    • Ireland
    • Portugal
    • Slovenia
    • Spain
    • United Kingdom
  • What can I do?
  • News
  • Our Supporters

Home » Spain

Spain

Map of Spain

Recent developments

A new Consumer Law passed in 2014 has implemented the Spanish consumer’s right to receive paper bills for all types of consumer contracts.

Legal case studies

The Law 3/2014 modifying the Spanish General Law for the Defence of Consumers and Users came into force on 29 March 2014. The new article 63 of said General Law now states as follows:

Consumers have the right to receive paper bills for all their consumer contracts. Companies need the consumer’s explicit consent in order to be able to legally send them electronic instead of paper bills. Consumers can retract said consent at a later date should they prefer to receive paper bills again. Furthermore, the consumer’s right to receive paper bills cannot be made dependant on any economic amount.

Article 63 of the Spanish General Law for the Defence of Consumers and Users

[…]

  1. En los contratos con consumidores y usuarios, estos tendrán derecho a recibir la factura en papel. En su caso, la expedición de la factura electrónica estará condicionada a que el empresario haya obtenido previamente el consentimiento expreso del consumidor. La solicitud del consentimiento deberá precisar la forma en la que se procederá a recibir la factura electrónica, así como la posibilidad de que el destinatario que haya dado su consentimiento pueda revocarlo y la forma en la que podrá realizarse dicha revocación.

El derecho del consumidor y usuario a recibir la factura en papel no podrá quedar condicionado al pago de cantidad económica alguna.

“The issue of electronic invoicing is conditional to the company having previously obtained the specific acceptance of the consumer. The right of consumers and users to receive paper bills may not be conditioned upon payment of any economic amount.”

Information and links:

  • Law 3/2014
  • Spanish General Law for the Defence of Consumers and Users
  • Government page for consumers
  • Yo Decido Cómo Recibo

Campaigns

Yo Decido Cómo Recibo – means “I decide on how I receive” in Spanish

Spanish consumers’ associations created this pro-consumer campaign with the name “I decide how I receive”, which is against forced e-billing.

Over the last years, service providers, financial institutions and governments have been campaigning to replace paper communication by electronic communication, sometimes unilaterally imposing a change to electronic billing regardless of the consumers’ habits, preferences and individual circumstances. In June 2014, some amendments to the Spanish General Law for the Defence of Consumers and Users came into force. A legislative reform was approved, containing in Article 63 of Law 3/2014 the right of consumers to be protected against forced e-billing.

In order to support the new legal protection, several Spanish consumers’ associations, together with the paper and postal industries, decided to create the initiative ‘Yo Decido Cómo Recibo’ (I decide how I receive) in order to claim the consumer’s right to choose how they should receive bills or other financial communications and to advocate for groups at risk of exclusion, such as disadvantaged or indebted people.

The campaign mainly aimed to inform consumers about their rights, support them on the claims of violated rights, raise awareness amongst citizens and check law compliance by services utilities and providers.

The kick off meeting of the Spanish campaign took place on 11 June 2014 in Madrid, gathering several partners, supporters, as well as getting good media coverage thanks to articles, videos and event campaigns organised around the issue.

Further information can be found here: http://yodecidocomorecibo.org/

supporticon

Become a
supporter

Join now!

Did you know?

62% of consumers who had not made a cross-border distance purchase said that fears about fraud put them off

Subscribe to our newsletter

Get the latest information about the the Keep Me Posted EU campaign on a regular basis

  • icon facebook
  • icon twitter

Pick a country

Austria Flag

Belgium Flag

Finland Flag

France Flag

Germany Flag

Ireland Flag

Portugal Flag

Slovenia Flag

Spain Flag

UK Flag

Font resizer

A Decrease font size. A Reset font size. A Increase font size.

Latest tweets

Latest Tweets

  • RT @BiljanaBorzan: Just appointed as @Europarl_EN Rapporteur on empowering consumers for the green transition through better protectio… https://t.co/PLAuSGewvF

    April 27, 2022 9:15 am

  • RT @TwoSidesUK: Most of the #energy used in #paper production is renewable and #carbon intensity is surprisingly low. Click here… https://t.co/CaCiS3GMAF

    January 19, 2022 10:24 am

Flickr photostream

  • IMG_9785
  • IMG_1313
  • IMG_4024
  • IMG_4016
  • IMG_4013
  • IMG_4012
© Keep Me Posted EU 2022
SUBSCRIBE TO OUR NEWSLETTER!
SUBSCRIBE NOW!
Your Information will never be shared with any third party.
×