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Internet fraud is more frequent

54% of consumers say that they are most likely to come across misleading/deceptive or fraudulent advertisements or offers on the...

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Safety of credit card details

21% of consumers expressed concerns that their credit card details may be stolen

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The fear of cross-border fraud

62% of consumers who had not made a cross-border distance purchase said that fears about fraud put them off

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Victims of online fraud

12% of internet users across the EU have already been the victims of online fraud and 8% have had to deal with...

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A universal right

The access to basic banking services and traditional means of payment, such as cash payments or paper transactions must become...

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What Former Commissioner Barnier thinks

It will not be acceptable that new payment technologies, of which it is also important that Europe maintains its technological...

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Impact on vulnerable groups

Vulnerable groups such as migrants, low-income, over-indebted, old and disabled people are reportedly experiencing difficulties in using new payment technologies...

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Technology is leaving people behind

New payment services such as cards, internet and mobile payments may leave many people behind, while also making it more...

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Increasing financial exclusion

The development of new payment technologies risks increasing financial exclusion for vulnerable consumers (ie migrants, over indebted people, low-income people)

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The geographic lottery

According to the European Commission “Europe’s 400 million Internet users face a geographic lottery regarding the price, speed, and range...

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Not everyone can use the Internet

21% of individuals aged 16-74 in the EU have never used the internet – whether at home, at work or...

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Limited Internet access

In 2013, 21% of European households had no internet access (more than 40% in Bulgaria, Greece and Romania, more than...

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