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Home » Get the Facts

Get the Facts

icon fraud

Internet fraud is more frequent

54% of consumers say that they are most likely to come across misleading/deceptive or fraudulent advertisements or offers on the Internet — far more than those who mention phone (18%), post (15%), doorstep selling

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Safety of credit card details

21% of consumers expressed concerns that their credit card details may be stolen

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The fear of cross-border fraud

62% of consumers who had not made a cross-border distance purchase said that fears about fraud put them off

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Victims of online fraud

12% of internet users across the EU have already been the victims of online fraud and 8% have had to deal with identity theft.

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A universal right

The access to basic banking services and traditional means of payment, such as cash payments or paper transactions must become a universal right (MEP Evelyne Gebhardt)

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What Former Commissioner Barnier thinks

It will not be acceptable that new payment technologies, of which it is also important that Europe maintains its technological command, have the effect of reinforcing the exclusion of some consumers.

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Impact on vulnerable groups

Vulnerable groups such as migrants, low-income, over-indebted, old and disabled people are reportedly experiencing difficulties in using new payment technologies or cannot have access to them.

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Technology is leaving people behind

New payment services such as cards, internet and mobile payments may leave many people behind, while also making it more difficult for them to pay in traditional ways such as cash.

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Increasing financial exclusion

The development of new payment technologies risks increasing financial exclusion for vulnerable consumers (ie migrants, over indebted people, low-income people)

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The geographic lottery

According to the European Commission “Europe’s 400 million Internet users face a geographic lottery regarding the price, speed, and range of choice of broadband”.

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Not everyone can use the Internet

21% of individuals aged 16-74 in the EU have never used the internet – whether at home, at work or at any other place (more than 40% in Romania and Bulgaria, more than 30% in Greece, Italy, Portugal, Poland and Cyprus)

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Limited Internet access

In 2013, 21% of European households had no internet access (more than 40% in Bulgaria, Greece and Romania, more than 30% in Croatia, Italy, Cyprus, Lithuania and Portugal)

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icon paper love

Paper preference

60% of citizens would not choose a company which does not offer a paper bill.

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icon letter box

Postal bills are often preferred

69% of citizens say that postal bills offer better record keeping, 65% think they are easier to check, 48% consider they offer more security.

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Citizens want to be given a choice

80% of citizens think it is important to have the choice in how they access financial information and statements from all service providers.

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Paper raises balance awareness

39% of citizens admit that without paper statements they would not know what their balance was.

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Citizens fear for their finances

40% of citizens say that the removal of paper statements could seriously affect their finances.

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Digital blindness

Over 40% of people who receive paper bills noticed an error on their bill, compared with just 29% of those receiving their bills online.

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Impacting the youth

The youth tends to be more cautious with paper bills. Only 9% of 18-24-year-olds who receive their bills online say they check them for errors.

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The youth tends to be more cautious with paper bills. Only 9% of 18-24-year-olds who receive their bills online say they check them for errors.

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Latest tweets

Latest Tweets

  • The European Commission’s ongoing public consultation on digital fairness for consumers is the perfect opportunity… twitter.com/i/web/status/16233…

    February 8, 2023 6:27 pm

  • Question: Shouldn’t the #righttochoose how you would like to receive communication, vote, submit taxes be fundament… twitter.com/i/web/status/15370…

    June 15, 2022 1:13 pm

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